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PRIVACY POLICY

Effective Date: July 16, 2026
Last Updated: July 16, 2026

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Delivery & Distribution Solutions, LLC (“DDS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

  • Visit deliveryanddistribution.com or another website operated by DDS;

  • Request a quote or submit an inquiry;

  • Create or use a customer account;

  • Place, manage, track, or pay for a delivery;

  • Receive a delivery arranged through DDS;

  • Communicate with our customer service, dispatch, billing, sales, or management teams;

  • Apply for employment or inquire about an independent contractor opportunity; or

  • Otherwise interact with DDS online or offline.

This Privacy Policy applies to the DDS website, customer portals, order-entry systems, package-tracking systems, forms, communications, and related services that link to or reference this policy. Certain third-party platforms used to provide DDS services may also maintain their own privacy policies.

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1. Personal Information We Collect

The personal information we collect depends on how you interact with DDS and the services you use.

A. Contact and Identity Information

  • We may collect:

  • First and last name;

  • Business or company name;

  • Job title or role;

  • Mailing, billing, pickup, and delivery addresses;

  • Email address;

  • Telephone number;

  • Account username or other account identifier; and

  • Communication preferences.

B. Customer Account Information

  • When a customer account is created, we may collect:

  • Account administrator and authorized-user information;

  • Username and password credentials;

  • Company and department information;

  • Billing frequency and payment preferences;

  • Spending or credit limits;

  • Account status;

  • User permissions;

  • Order history; and

  • Records of account changes and customer-service requests.

  • Passwords are stored or processed using security protections intended to prevent unauthorized access. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

C. Delivery and Shipment Information

  • To arrange, manage, and complete deliveries, we may collect:

  • Pickup and delivery addresses;

  • Sender, shipper, recipient, and consignee names;

  • Company names;

  • Contact telephone numbers and email addresses;

  • Pickup and delivery dates and times;

  • Package quantity, type, dimensions, weight, or dimensional weight;

  • Declared value;

  • Requested vehicle or service level;

  • Delivery instructions;

  • Building, suite, floor, room, dock, or access information;

  • Item or commodity descriptions;

  • Special handling requirements;

  • Route information;

  • Delivery status;

  • Estimated arrival times;

  • Driver notes;

  • Barcode or package-identification information;

  • Recipient signatures;

  • Delivery photographs;

  • Time and location stamps; and

  • Other proof-of-pickup or proof-of-delivery information.

  • Customers should provide only the information necessary to arrange and complete a delivery. Customers should not include Social Security numbers, financial account credentials, medical diagnoses, or other highly sensitive information in delivery instructions unless DDS has specifically requested that information and appropriate legal and contractual protections are in place.

D. Information About Delivery Recipients and Other Individuals

  • Business customers may provide DDS with personal information about delivery recipients, employees, customers, vendors, patients, business contacts, or other individuals.

  • When you provide personal information about another person, you represent that you are authorized to provide the information and that it may be used and disclosed as described in this Privacy Policy.

  • When DDS processes recipient information on behalf of a business customer, the business customer may be responsible for providing any legally required privacy notice and responding to certain privacy requests. Individuals may contact the business that arranged the delivery or contact DDS using the information at the end of this policy.

E. Payment, Billing, and Credit Information

  • We may collect or process:

  • Billing addresses;

  • Invoice information;

  • Payment status;

  • Payment method;

  • Credit or debit card information;

  • Bank or electronic funds transfer information;

  • ACH or EDI payment information;

  • Check information;

  • Transaction identifiers;

  • Purchase and payment history;

  • Credit references;

  • Credit-limit information;

  • Past-due account information; and

  • Collection and credit-reporting information.

  • Payment card transactions may be handled through DDS systems or third-party payment processors. Payment card information is protected using encryption, access controls, and other safeguards designed to comply with applicable payment-card security requirements.

  • DDS personnel may have access to limited payment and transaction information as necessary to process payments, address disputes, issue credits, prevent fraud, and manage customer accounts.

F. Website and Device Information

  • When you access our website, customer portal, tracking system, or online services, we may automatically collect:

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Language preferences;

  • Referring website;

  • Pages viewed;

  • Links selected;

  • Dates and times of access;

  • Session activity;

  • Login activity;

  • Approximate location derived from an IP address;

  • Cookie identifiers; and

  • Website, portal, or application diagnostic information.

G. Location and Logistics Information

  • DDS uses location information to provide delivery and logistics services. Depending on the service and your relationship with DDS, this information may include:

  • Pickup and delivery coordinates;

  • Driver or vehicle location;

  • Route history;

  • Mileage;

  • Real-time traffic information;

  • Arrival and departure times;

  • Geolocation associated with package scans;

  • Estimated arrival times; and

  • Location information associated with delivery photographs or signatures.

  • DDS may use mapping, navigation, routing, traffic, and geolocation providers to calculate mileage, determine routes, estimate delivery times, verify service completion, and improve logistics operations.

H. Communications and Customer-Service Information

  • We may maintain records of communications with you, including:

  • Emails;

  • Telephone calls;

  • Contact-form submissions;

  • Customer-service requests;

  • Dispatch communications;

  • Complaints;

  • Claims;

  • Refund or credit requests;

  • Survey responses;

  • Account-change requests; and

  • Other correspondence.

  • Telephone calls may be monitored or recorded where permitted by law and after any notice or consent required by applicable law.

I. Employment and Contractor Information

  • When you apply for employment, inquire about an independent contractor opportunity, or otherwise express interest in working with DDS, we may collect:

  • Name and contact information;

  • Employment history;

  • Resume information;

  • Education and qualifications;

  • Driver’s license and driving-history information;

  • Vehicle information;

  • Professional references;

  • Availability;

  • Work-location preferences;

  • Background-screening information; and

  • Other information submitted during the application process.

  • Additional notices or authorizations may apply to background checks, motor-vehicle record checks, drug testing, or other employment and contractor screening.

  • This Privacy Policy is not intended to replace any separate employee, contractor, or applicant privacy notice provided by DDS.

J. Information Related to Claims, Safety, and Compliance

  • We may collect information associated with:

  • Lost or damaged shipments;

  • Photographs of damaged property;

  • Purchase receipts and invoices;

  • Repair or replacement estimates;

  • Safety incidents;

  • Accidents;

  • Contamination incidents;

  • Insurance matters;

  • Suspected fraud;

  • Legal claims; and

  • Law-enforcement or regulatory inquiries.

2. Sources of Personal Information

We may collect personal information from:

  • You directly;

  • Your employer or organization;

  • A customer arranging a delivery;

  • A sender, shipper, recipient, or consignee;

  • DDS employees, drivers, contractors, agents, and dispatch personnel;

  • Delivery and logistics partners;

  • Payment processors and financial institutions;

  • Credit-reporting and collection agencies;

  • Mapping, tracking, routing, and technology providers;

  • Website and analytics providers;

  • Publicly available business sources;

  • Social media platforms;

  • Professional references; and

  • Government agencies or other parties involved in legal, safety, or compliance matters.

3. How We Use Personal Information

DDS may use personal information to:

Provide Delivery and Logistics Services

  • Create and maintain customer accounts;

  • Generate quotes and calculate delivery rates;

  • Accept and process delivery orders;

  • Schedule pickups and deliveries;

  • Assign drivers, vehicles, and routes;

  • Communicate with senders and recipients;

  • Provide delivery-status updates and estimated arrival times;

  • Track packages;

  • Verify pickup and delivery;

  • Capture signatures, photographs, barcode scans, and other proof of delivery;

  • Respond to delivery problems; and

  • Coordinate deliveries with other service providers.

Process Payments and Manage Accounts

  • Process payment-card, ACH, EDI, check, and invoice payments;

  • Issue invoices, refunds, credits, and account statements;

  • Establish and manage credit terms;

  • Evaluate account spending limits;

  • Collect past-due balances;

  • Prevent payment fraud; and

  • Report payment or credit behavior where permitted by law.

Operate and Improve Our Business

  • Maintain and improve our website, portals, and services;

  • Analyze delivery performance and service trends;

  • Optimize routes and delivery schedules;

  • Generate operational and customer reports;

  • Measure service quality;

  • Diagnose technical problems;

  • Develop new services;

  • Conduct internal audits; and

  • Support business planning and expansion.

Communicate With You

  • Respond to inquiries;

  • Provide customer support;

  • Send account, order, tracking, billing, and service messages;

  • Inform customers about service changes;

  • Respond to complaints and claims;

  • Provide requested sales information; and

  • Send promotional communications where permitted by law.

Protect DDS and Others

  • Authenticate account users;

  • Protect our systems and accounts;

  • Detect and prevent unauthorized access;

  • Investigate suspected fraud, theft, or illegal activity;

  • Address threats to physical safety;

  • Enforce our agreements;

  • Protect DDS’s rights and property; and

  • Establish, exercise, or defend legal claims.

Comply With Legal Obligations

  • Comply with subpoenas, court orders, warrants, and legal processes;

  • Respond to governmental or regulatory requests;

  • Maintain legally required business and financial records;

  • Comply with tax, transportation, employment, safety, and payment-card requirements; and

  • Meet other obligations imposed by applicable law.

Recruitment and Workforce Management

  • Evaluate applicants and contractor candidates;

  • Communicate about opportunities;

  • Verify qualifications;

  • Conduct legally permitted screenings;

  • Maintain recruiting records; and

  • Make employment or contractor-engagement decisions.

4. How We Disclose Personal Information

DDS may disclose personal information to the following categories of recipients.

A. Delivery Providers and Logistics Partners

We may provide pickup, delivery, recipient, package, and contact information to:

  • DDS employees and drivers;

  • Independent contractor drivers;

  • Courier and delivery partners;

  • Carriers;

  • Warehousing or fulfillment providers;

  • Dispatch personnel; and

  • Other service providers needed to complete a delivery.

We disclose only the information reasonably necessary to perform the applicable service.

B. Technology and Business Service Providers

We may disclose information to companies that provide:

  • Customer-account and order-management systems;

  • Package tracking;

  • Dispatch and route optimization;

  • Mapping and traffic information;

  • Cloud hosting and data storage;

  • Email and communications;

  • Website hosting;

  • Analytics;

  • Cybersecurity;

  • Customer support;

  • Document management;

  • Accounting; and

  • Other operational services.

These providers are permitted to process information for the services they provide to DDS and as otherwise allowed by their agreements and applicable law.

C. Payment, Credit, and Collection Providers

We may disclose information to:

  • Payment processors;

  • Banks and financial institutions;

  • Credit card networks;

  • ACH or EDI providers;

  • Credit-reporting agencies;

  • Business credit agencies;

  • Collection agencies; and

  • Fraud-prevention providers.

D. Professional Advisors

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors when reasonably necessary to obtain advice, protect our interests, or operate our business.

E. Governmental and Legal Authorities

We may disclose information when we believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to a subpoena, court order, warrant, or legal process;

  • Cooperate with law enforcement or regulators;

  • Investigate illegal activity or suspected fraud;

  • Protect the safety of any person;

  • Protect DDS’s legal rights; or

  • Defend DDS against a claim.

F. Business Transactions

Personal information may be disclosed or transferred as part of a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, transfer of operations, or similar business transaction.

G. At Your Direction

We may disclose information when you request, authorize, or direct us to do so.

5. Sale, Sharing, and Targeted Advertising

DDS does not sell personal information for monetary consideration.

DDS may disclose information to service providers, delivery partners, technology providers, and other parties for the operational purposes described in this Privacy Policy.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money. If DDS engages in an activity that is treated as a sale, sharing, or targeted advertising under an applicable privacy law, eligible individuals may exercise the applicable opt-out rights described below.

DDS does not knowingly sell or share the personal information of individuals under 16 years of age.

6. Cookies and Similar Technologies

DDS and its service providers may use cookies, pixels, local storage, log files, and similar technologies.

These technologies may be used to:

  • Keep users signed in;

  • Remember account or website preferences;

  • Maintain website and portal functionality;

  • Protect accounts and prevent fraud;

  • Understand website usage;

  • Diagnose errors;

  • Improve website performance; and

  • Measure the effectiveness of communications or marketing.

You can control cookies through your browser settings. Blocking certain cookies may prevent portions of the website or customer portal from functioning properly.

Because there is not currently a uniform industry standard for responding to browser “Do Not Track” settings, our websites may not respond to all Do Not Track signals. Where required by applicable law, DDS will process legally recognized browser-based opt-out preference signals.

7. Marketing Communications

DDS may use your contact information to send information about our services where permitted by law.

You may opt out of promotional emails by using the unsubscribe instructions contained in the message or by contacting us. You may continue to receive non-promotional communications concerning accounts, deliveries, payments, safety issues, or other business transactions.

Where text-message services are offered, message and data rates may apply. You may opt out of nonessential text messages by following the instructions in the message, including replying “STOP” where applicable.

8. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social media platforms, mapping services, payment systems, order-entry systems, and package-tracking platforms.

DDS does not control the privacy, security, or data-handling practices of unaffiliated third parties. Information you provide directly to a third party is governed by that third party’s privacy policy and terms.

We encourage you to review the privacy policies of third-party websites and platforms before providing personal information.

9. Biomedical and Medical-Related Deliveries

DDS may transport properly packaged biomedical materials, medical supplies, or other health-related shipments.

This Privacy Policy is not a HIPAA Notice of Privacy Practices. When DDS handles protected health information or other regulated health information on behalf of a health care organization, laboratory, pharmacy, or other regulated entity, the information may also be governed by applicable law and by a separate services agreement or business associate agreement.

Customers should not include medical diagnoses, treatment information, test results, or other protected health information in an ordinary delivery request unless the information is necessary and appropriate safeguards have been established.

10. Data Retention

DDS retains personal information for as long as reasonably necessary to:

  • Provide services;

  • Maintain customer accounts;

  • Complete deliveries;

  • Process payments;

  • Maintain financial and tax records;

  • Resolve disputes and claims;

  • Enforce agreements;

  • Meet safety and regulatory requirements;

  • Prevent fraud;

  • Maintain operational records; and

  • Comply with applicable law.

Retention periods may vary based on the type of information, the nature of the customer relationship, legal requirements, contractual obligations, the existence of a dispute or claim, and operational needs.

When personal information is no longer reasonably required, DDS may delete, anonymize, aggregate, or securely dispose of it.

11. Information Security

DDS uses administrative, technical, electronic, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

These measures may include:

  • Password-protected accounts;

  • Role-based and hierarchical access controls;

  • Encryption;

  • Payment-card security protections;

  • Network and system monitoring;

  • Employee and contractor access restrictions;

  • Physical security controls; and

  • Vendor security requirements.

No website, transmission, storage system, or security measure can be guaranteed to be completely secure. Customers should use strong, unique passwords, protect account credentials, and notify DDS promptly if they believe an account or transaction has been compromised.

12. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Confirm whether DDS processes your personal information;

  • Request access to personal information;

  • Request correction of inaccurate personal information;

  • Request deletion of personal information;

  • Obtain a portable copy of certain personal information;

  • Opt out of the sale of personal information;

  • Opt out of certain sharing or targeted advertising;

  • Opt out of certain profiling activities;

  • Limit certain uses of sensitive personal information;

  • Withdraw consent where processing is based on consent; and

  • Appeal a decision concerning a privacy request.

These rights are not absolute. Applicable law may allow or require DDS to retain information for purposes such as completing transactions, maintaining financial records, protecting accounts, preventing fraud, complying with law, or establishing and defending legal claims.

 

Submitting a Request

To submit a privacy request, contact DDS at:

Email: sales@deliveryanddistribution.com
Telephone: 708-798-7907
Mail: Delivery & Distribution Solutions, LLC
251 S. Frontage Road, Suite 21
Burr Ridge, Illinois 60527

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Please include “Privacy Request” in the subject line and describe the right you wish to exercise.

DDS may request information reasonably necessary to verify your identity and protect your information from unauthorized access or deletion. We will use verification information only to process the request.

An authorized agent may submit a request where permitted by law. We may require evidence that the agent has authority to act on your behalf and may contact you directly to verify the request.

If DDS denies a request and applicable law provides an appeal right, you may appeal by replying to our decision or submitting a new message with “Privacy Request Appeal” in the subject line.

DDS will not unlawfully discriminate against you for exercising an applicable privacy right.

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13. Information Controlled by DDS Customers

In some situations, DDS processes personal information on behalf of a business customer. When DDS acts solely as a service provider or processor, the customer determines why and how the information is processed.

Requests concerning information controlled by a DDS customer should ordinarily be directed to that customer. DDS will assist customers in responding to valid requests as required by applicable law and contract.

14. Children’s Privacy

DDS’s website and services are intended for businesses and adults and are not directed to children under 13 years of age.

DDS does not knowingly collect personal information online directly from children under 13. If we learn that we have collected personal information directly from a child under 13 without legally required consent, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information to DDS may contact us using the information listed in this Privacy Policy.

15. Processing in the United States

DDS operates primarily in the United States. Personal information collected through our website and services may be processed and stored in the United States.

Individuals accessing our services from outside the United States understand that privacy and data-protection laws in the United States may differ from those in their country or jurisdiction.

16. Changes to This Privacy Policy

DDS may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

When we make changes, we will post the updated policy and revise the “Last Updated” date. Material changes may also be communicated through the website, customer portal, email, or another appropriate method.

Your continued use of DDS services after an updated policy becomes effective is subject to the updated policy, to the extent permitted by law.

17. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or DDS’s privacy practices may be submitted to:

Delivery & Distribution Solutions, LLC
251 S. Frontage Road, Suite 21
Burr Ridge, Illinois 60527

Email: sales@deliveryanddistribution.com
Telephone: 708-798-7907

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